Planning Toolkit


Event Planning Tools


Group Event FAQ

Can I order tickets online for a group 15+?

Yes, groups of 15 people or more qualify for discounted group rates. Tickets may be purchased online or by calling our Sales Center at (800) 343-7946. Catered picnic options are also available for groups of 40 or more.

How much advance notice is needed to purchase group tickets?

  • A minimum of 3 weeks advanced notice is required when making group ticket reservations by calling (800) 343-7946. 
  • If you are purchasing online group tickets, you can purchase up to 3 days prior to your visit.

What is a catered event?

A catered event is an All-You-Care-To-Eat buffet in our Black Forest picnic grove for groups of 40 or more guests. All catered events require a 30 day advance reservation, signed contract and must be PAID IN FULL 15 days prior to the event.

How do I receive my group tickets?

If you made a group reservation by phone you have the following options to receive your tickets: 

1) Pay upon arrival and pick-up your tickets at the Group Sales window 
2) Pay in advance and pick-up your tickets at the Group Sales window 
3) If your group order consists of 25 or more tickets and is PAID IN FULL 21 days prior to your date of visit, we can print and mail the tickets to the Group Coordinator.

If you purchased your group tickets online, you will receive an email confirmation to explain how you can print your group’s e-Tickets or e-Vouchers prior to your date of visit.

Can I return unused group tickets for a refund?

Unused tickets purchased over the phone can be mailed in and considered for refund. Please mail your unused group tickets via a signature required delivery service to the following address: 

Busch Gardens Williamsburg Finance Department 
One Busch Gardens Boulevard 
Williamsburg, Virginia 23187 

If you purchased your tickets online, you will need to call (800) 343-7946 to discuss your order and determine what options are available regarding your refund request.

How can I contact someone regarding a problem with my order?

You can email us or call (800) 343-7946.

Can I purchase meal options along with my group tickets?

Yes, we offer dining certificates for groups of 15 or more and catered events for groups of 40 or more. 

If you are purchasing online, you will be able to purchase our group dining certificate package. 

If you are looking for a catered event, please call (800)343-7946 for additional information. We require a minimum of 30 day advance reservation for all catered events.

How far in advance do I need to book my catered event?

All catered events require a 30 day advance reservation, signed contract and must be PAID IN FULL 15 days prior to the event.  Please call (800) 343-7946 to book your reservation.  

How can I make my catered event reservation?

Please call (800) 343-7946 to book your reservation. 

 *All catered events require a 30 day advance reservation, signed contract and must be PAID IN FULL 15 days prior to the event.

What educational experiences are offered and how do I book the activity?

Educational experiences include: Physics and Sound Sharp Performance Program.  Please call (800) 343-7946 to make your reservation. 

A minimum of 3 weeks advanced notice is required when making group reservations.

Do we have to pay to park our bus?

No, bus parking is complimentary with paid group admission.

Do we have to pay for our bus driver’s admission?

Bus driver’s receive *complimentary admission with the purchase of group tickets during our regular operating season. The bus driver would need to take their CDL license and parking pass to Guest Relations to receive their complimentary admission ticket. 

 *We do not offer complimentary admission during Christmas Town.

Do you provide any collateral materials?

Yes, we offer all our guests a variety of educational worksheets, brochures and other collateral items to help promote your group's trip to Busch Gardens Williamsburg. For access to all of these items, please go to our Planning Toolkit page or contact Group Sales (800) 343-7946.

Do we need to fill out any forms?

You can download forms and waivers you'll need to start planning your trip from our Planning Toolkit page.