Park FAQs

Attire

Guests may wear swimsuits or shorts, and T-shirts on rides. (No thong bathing suits are allowed and T-shirts may not be worn on body Flumes.) Aqua Socks are permitted on rides and in pool areas.

Life Vests

Water Country USA® provides free life vests in a variety of sizes, but guests are allowed to bring their own. All life vests must be U.S. Coast Guard approved.

Lost and Found

Visit the Lost & Found building located near the park entrance to report lost and found items. Water Country USA® is not responsible for lost, missing or stolen personal property. If you have recently visited the park and lost an item please click here

 In an effort to locate and return your item to you please include the following information:  

  • Date and location item was lost or last seen 
  • Description of item - please be specific in regards to color, brand and any unique features 
  • If you lost a cell phone please provide serial number, make, model and service provider
  • Your contact information – phone number and address 
  • If you completed a lost item report before you left the park 
Due to high volume, lost item reports are only kept active for 30 days. A team member will contact you only if your item has been located.

Minors Policy

Except when participating in an event intended for young guests such as our Adventure Camps, sleepovers, birthday parties and educational programs, SeaWorld Parks & Entertainment suggest that visitors 13 and younger be accompanied by an adult.

Pet Kennels

Pet kennels are provided in the England Parking Lot at Busch Gardens®. Pets are not allowed inside the park. $20 /pet for regular guests / all day, $18 for pass members. The facility is ventilated but not temperature-controlled. Pets will be offered fresh water, but it is the owner's responsibility to bring food and feed their pet. Trained service animals are welcome at Water Country USA®.

Picnic Areas

Picnic Areas are located in the pavilion located near the front entrance. Food, drinks, picnic baskets and coolers may not be taken into the park. (Exception:  baby food and medicine are permitted, but not in glass containers.)

Segways

SeaWorld Parks & Entertainment® is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles and standard wheelchairs and we encourage you to contact Guest Services with any questions you may have.

Service Animals

Trained service animals are welcome at Water Country USA. However, these animals must remain on a leash or in a harness and are not allowed to enter any of the pools. Guests are responsible for the cleanup of service animal waste and behavior control and the service animals must be accompanied by their owner or another party member at all times. 

Water Country USA staff members are not permitted to care for service animals.

Smoking Policy

Water Country USA® and Busch Gardens® are committed to a safe and friendly environment; therefore we have provided designated smoking stations throughout the park. All indoor areas will remain smoke free environments. Outdoor smoking stations are designated in guest areas by smoking urns, benches and "Designated Smoking Area" signs. These signs are clearly denoted on the park maps.