Frequently Asked Questions

Attire

In keeping with the family image of Busch Gardens®, guests must wear appropriate clothing while in the park. Shirts, shoes and pants must be worn at all times. Clothing with suggestive or explicit language or insulting statements is not allowed. Busch Gardens reserves the right to refuse admission or ask anyone to leave who is not in compliance with these rules.

ATM and Credit Cards

ATMs are located throughout the park. MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops. We reserve the right to ask for ID when signatures do not match or a card is not signed.

Can I wear a costume to Busch Gardens?

No. For the safety of our guests and performers, we do not allow costumes in the park any time of the year, but especially not during Howl-O-Scream®. Guests can visit one of our face-painting booths to get transformed into a favorite Halloween character.

Discovery Dollars® / Food & Wine Cashless Wristband

With Discovery Dollars® / Food & Wine Cashless Wristband, you can make purchases all day in the park without fumbling for your wallet. Simply use your credit card or cash at the beginning of your visit to set up a spending account. You’ll be issued waterproof wristbands for the whole family, which can be used to charge purchases throughout the park. Your account will automatically settle at the end of each day. It’s a free, smart and convenient way to enjoy the park without worrying about misplacing your cash or credit cards.

Food and Beverage Policy

Restaurants and concession stands are conveniently located throughout the park. Hard and soft coolers, glass containers, food such as sandwiches, meals, snacks etc., and flavored drinks may not be taken into the park. Water bottles may be taken into the park. For your convenience, picnic areas are available outside the park adjacent to the entrance/exit plaza. If leaving the park to enjoy your food, please have your hand stamped for re-admittance. Guests with medical diets or baby formula should speak with a park representative for assistance before entering the park.

Guest Services and Information Center

The Information Center is located just inside the park to the right of the Main Entrance. Team members can assist you with the following:

  • Guides for guests with disabilities
  • Show information for the hearing impaired
  • General park information and assistance

Inclement Weather

Busch Gardens® remains open during inclement weather, although some of the parks outdoor shows, rides and attractions may be temporarily affected.  Refunds and rain checks will not be issued due to inclement weather.

Camera Policy

For safety reasons, picture-taking is not permitted on any ride except the Skyride, Busch Gardens Railroad and Rhine River Cruise. Due to the nature and dynamics of all rides and the potential for injury, unsecured cameras or video cameras of any size are not permitted on the rides. To store such equipment, either return them to your vehicle or use the lockers that are available for a nominal fee.

The following conditions must be met for the hands free cameras/camera harnesses to be permitted:
  • Must be secured by a 3 point or more harness, over the riders shoulders and around the torso, that is snapped or buckled closed and cannot be detached by bumping. 
  • The camera must be inside a case that snaps closed tightly and the case is securely attached to the harness with a screw type pen or similar device. Similarly, if the camera alone can be directly and securely attached to the harness with a screw type pen or similar device. 
  • A Park Operations Manager must approve of the device before it is used.

Kennel Services

Pet care is provided in the England Parking Lot. Pets are not allowed inside the park. Pets will be offered fresh water, but it is the owner's responsibility to bring food and feed their pet.

Trained service animals are welcome at Busch Gardens®. For more information, consult our access guide.

Loose Article Policy

Loose articles are not permitted in the queue lines of or on our major attractions. Please leave loose articles with a non-rider or in a locker. Loose articles cannot be left on the platforms at major attractions. Loose articles include, but are not limited to: bags, purses, cameras, keys, wallets & cell phones.

Lost and Found

Visit the Lost & Found building located in the England section of the park to report lost and found items. Busch Gardens® is not responsible for lost, missing or stolen personal property. If you have recently visited the park and lost an item please click here. To help us find and return your item, please include the following information:

· Date and location item was lost or last seen
· Description of item - please be specific in regards to color, brand and any unique features
· If you lost a cell phone please provide serial number, make, model and service provider.
· Your contact information – phone number and address
· Please tell us if you completed a lost item report before you left the park.

Due to high volume, lost item reports are only kept active for 30 days. A team member will contact you only if your item has been located.

Lost or Stolen Annual Passes

Reprints will be issued at a main ticket window at the front of the park. Adults must present valid government-issued photo identification in order to receive their reprinted passports. A $5 replacement fee will be assessed for lost or stolen passports.

Parking

Parking is provided directly in front of the main entrance for guests with a valid parking permit. Most space for guests with disabilities are accessible to vans.

Security Procedures

Busch Gardens® has increased security procedures, which may result in slight delays while entering the park. As a part of this process:
  • All bags, backpacks, and packages are subject to inspection prior to entering the park.
  • As a reminder, the following items are not permitted to be brought into Busch Gardens for the safety of our animals and our guests: weapons, knives, any other type of sharp objects, straws, large hard or soft coolers, and any hazardous items or materials.
  • Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
  • Busch Gardens is not responsible for fire, theft, damage or loss of vehicle including articles left within.

Segways

SeaWorld Parks & Entertainment® is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles, four-wheeled stand up electric convenience vehicle and standard wheelchairs will be provided. We encourage you to contact Guest Services with any questions you may have.

Service Animals

Trained service animals are welcome at Busch Gardens®. However, these animals must remain on a leash or in a harness. Guests are responsible for the cleanup of service animal waste and behavior control and the service animals must be accompanied by their owner or another party member at all times.

Busch Gardens staff members are not permitted to care for service animals.

Smoking Policy

Busch Gardens® and Water Country USA® are committed to a safe and friendly environment; therefore we have provided designated smoking stations throughout the park. All indoor areas will remain smoke free environments. Outdoor smoking stations are designated in guest areas by smoking urns, benches and "designated Smoking Area" signs. These signs are clearly denoted on the park maps.

Touch-n-Go

Touch-n-Go allows you to enter the park by simply inserting your season pass or multi-day ticket and touching a scanner. This system uses several points on your finger to make a calculation. The calculation is unique to you. Whenever you visit the park, Touch-n-Go will scan, recalculate and compare the answer to the one from the original scan. You will have to register on your first park visit, but it's simply a matter of touching the scanner with one finger after that. You'll still need your pass, but you can leave your picture ID in your pocket. Touch-n-Go is the fastest way to make sure no one has stolen your valuable pass.

Unaccompanied Minors

Except when participating in an event intended for young guests such as our Adventure Camps, sleepovers, birthday parties and educational programs, Busch Gardens® suggests that visitors 13 and younger be accompanied by an adult.

Wheelchair/Stroller Rental

Guests must be 18 years or older to rent strollers and/or wheelchairs. Wheelchair access is provided at all shows and attractions. For safety reasons all strollers must be parked outside of most exhibits and attractions. Busch Gardens® is not responsible for strollers or their contents left unattended in the park.

Zones

ZONE A (Ticket Windows)

  • Ticket & Pass Purchases
  • Pass Reprints
  • Waves of Honor
  • Select tours, dining experiences and quick queue

Zone A accepts cash, credit cards and promotional coupons

ZONE B (Kiosks)

  • Redeem Printed Vouchers
  • Ticket & Pass Purchases

Zone B accepts Credit Cards Only

ZONE C

  • Guest Relations
  • Will Call
  • Group Sales

ZONE D (Turnstiles)

  • Park Entrance
  • Guest Services