Park FAQs

NEW - Photo Entry System for 2016

You’ll notice a new photo entry system as you enter the park this season. The new process will allow team members to get you inside the park more efficiently, giving you more time for fun. A smoother process and shorter wait equals more time for our guests to enjoy the park. Your patience is appreciated as we kick off this new procedure. Please be sure to bring a photo ID with you on your next visit. Learn more about this new system.


Guests may wear swimsuits or shorts, and T-shirts on rides. (No thong bathing suits are allowed and T-shirts may not be worn on body Flumes.) Aqua Socks are permitted on rides and in pool areas.

Life Vests

Water Country USA® provides free life vests in a variety of sizes, but guests are allowed to bring their own. All life vests must be U.S. Coast Guard approved.

Lost and Found

Visit Guest Relations, located inside the park past the turnstiles, to report any lost and found items. Water Country USA® is not responsible for lost, missing, or stolen personal property. If you have recently visited the park and lost an item, please contact us here to report your missing item

In an effort to locate and return your item to you please include the following information:  

  • Date and location item was lost or last seen 
  • Description of item - please be specific in regards to color, brand, and any unique features 
  • If you lost a cell phone please provide serial number, make, model, and service provider
  • Your contact information – phone number and address 
  • If you completed a lost item report before you left the park 
Due to high volume, lost item reports are only kept active for 30 days. A team member will contact you only if your item has been located.

Minors Policy

Except when participating in an event intended for young guests such as our Adventure Camps, sleepovers, birthday parties and educational programs, SeaWorld Parks & Entertainment suggest that visitors 13 and younger be accompanied by an adult.

Pet Care Center

Pet care is provided in the England Parking Lot. Pets are not allowed inside the park. Pets will be offered fresh water, but it is the owner's responsibility to bring food and feed their pet.

Guests can pay for kennel services in one of three ways: when they pay for parking at the toll booth, at Guest Relations or online. Pass Members are eligible for a discount at the park or when purchasing via the Pass Member Website in advance.

Trained service animals are welcome at Busch Gardens®. For more information, consult our Access Guide.

Picnic Areas

Picnic Areas are located in the pavilion located near the front entrance. Food, drinks, picnic baskets and coolers may not be taken into the park. (Exception:  baby food and medicine are permitted, but not in glass containers.)

Ride Safety

Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.


SeaWorld Parks & Entertainment® is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles and standard wheelchairs and we encourage you to contact Guest Services with any questions you may have.

Service Animals

Trained service animals are welcome at Water Country USA. However, these animals must remain on a leash or in a harness and are not allowed to enter any of the pools. Guests are responsible for the cleanup of service animal waste and behavior control and the service animals must be accompanied by their owner or another party member at all times. 

Water Country USA staff members are not permitted to care for service animals.

Smoking Policy

Water Country USA® and Busch Gardens® are committed to a safe and friendly environment; therefore we have provided designated smoking stations throughout the park. All indoor areas will remain smoke free environments. Outdoor smoking stations are designated in guest areas by smoking urns, benches and "Designated Smoking Area" signs. These signs are clearly denoted on the park maps.

Water Health & Safety Information

Know how to be cool at the pool. Play and swim with these six simple tips: Learn More